Research Directions at IBM Research - India
Thursday, March 8, 3:30PM – 4:30PM
I will talk about some of the research directions at IBM Research - India, to transform the IT services industry including infrastructure services, business process services and so on. One of the projects, called, Voice of Customer Analytics, attempts to reduce the time and domain expertise required by a business analyst to find actionable insights from unstructured data. I will discuss some techniques to perform cross-domain clustering in order to leverage an already existing clustering in a related domain. I will also talk about how to use supervision during clustering in an iterative fashion for improved and faster performance. I will describe some of the techniques for finding influential authors and attention prediction on social media, in the context of another project, called SCION which focuses on social CRM. Finally, I plan to briefly touch upon some of the efforts going on on Machine Translation, topic modelling and Watson for Contact Centers.
BIO Ashish is working as a Senior Researcher at IBM Research-India, New Delhi since 1998 and currently managing the Contact Center and Speech Technologies group at the lab. At IBM Research, he has been involved in various projects involving speech and text analytics, such as, voice of Customer Analytics , automatic spoken language evaluation, contact center data mining, conversational understanding, audio-visual speech recognition, Indian languages speech recognition, etc. His areas of interest include speech processing, text processing, machine learning and contact center solutions. Ashish received his Ph.D. degree from Indian Institute of Technology, New Delhi in 2006 in the area of Digital Speech Processing. Earlier, he received his Master of Engineering degree in 1997 from Indian Institute of Science, Bangalore and Bachelor of Engineering degree in 1995 from MMMEC, Gorakhpur.
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